Practice terms and GDPR

Below is the full text of the practice terms and of the GDPR information clause concerning patients' data processed in connection with the provision of cosmetology and aesthetic medicine treatments. These documents concern the processing of patients' data at the practice and are separate from the privacy policy of the website, which describes the processing of visitors' data.

Both documents are also available to download in a bilingual version (PL/EN): Practice terms (PDF) · GDPR clause — treatments (PDF)

Terms of the ESTETOLOG practice

1. General information

The ESTETOLOG practice is run by: FUH BELLAN Anna Czeszyk, registered office at ul. Staszica 10C, 35-051 Rzeszów. NIP: 7940002599. Tel.: +48 886 187 621. Email: estetolog@gmail.com. www.estetolog.com.pl

Treatments are carried out by people holding the appropriate qualifications and certificates, in accordance with the legal provisions in force. These terms set out the rules for providing services, the rights and obligations of patients, and the rules on the practice's liability.

2. Booking and cancelling visits

• Visits can be booked by telephone and online through the Booksy platform — after prior confirmation by the practice.
• A visit may be cancelled no later than 24 hours before the scheduled time. If a visit is not cancelled within that time, the appointment is forfeited.
• The practice reserves the right to refuse to accept a patient who persistently fails to observe the rules on booking or cancelling visits.

3. Safety and contraindications

• Before every treatment the patient is required to complete a medical questionnaire and to give truthful information about their state of health.
• The patient signs an informed consent to the treatment, confirming that they are aware of the possible side effects and complications and that they accept the risk associated with the procedure.
• The practice accepts no liability for the effects of a treatment if the patient has withheld information about their state of health, illnesses, medication taken or allergies.
• If contraindications to a treatment are identified, or if the patient behaves inappropriately, the practice has the right to refuse to carry it out.
• Treatments are carried out on adults; for those aged 16–18 with the consent of the patient and their guardian.

4. Payments and invoices

The practice accepts payment: in cash, by payment card and by bank transfer. A VAT invoice is issued at the patient's request.

5. Liability and limitations

• The results of treatments may differ depending on the individual predispositions of the patient's body, their lifestyle and health-related factors. The practice gives no guarantee that a particular result will be obtained.
• Natural reactions of the body after treatments (for example swelling, bruising, asymmetries, individual differences) are not grounds for a complaint.
• The patient is required to follow the aftercare recommendations. If they are not followed, the practice accepts no liability for complications.
• The practice is liable only for damage arising from intentional fault or gross negligence.

6. Personal data protection (GDPR)

The controller of patients' personal data is „BELLAN” Anna Czeszyk FUH. Patients' personal data is processed for the purpose of providing services, keeping medical records and financial settlement. The patient has the right to: inspect their data, receive a copy of the records, and have their data rectified. In accordance with the act on patients' rights and medical records, the practice keeps records for a period of at least 20 years. After that time the patient has the right to request their removal/destruction.

7. House rules

• Smoking tobacco, drinking alcohol and using intoxicants are prohibited on the premises of the practice.
• Attending treatments under the influence of alcohol or other psychoactive substances is prohibited.
• Bringing animals onto the premises of the practice is prohibited (with the exception of a guide dog).
• The patient is required to respect the property of the practice; in the event of damage they bear full financial liability.
• Recording the course of treatments or the work of the staff without the express consent of the practice is prohibited.
• The patient is required to behave courteously and to respect the instructions of the staff.

8. Final provisions

The practice reserves the right to change these terms. The current version of the terms is available at the practice's premises and on the website. Any disputes arising from the provision of services will be settled by the court with jurisdiction over the practice's registered office (Rzeszów).

GDPR information clause — treatments

In accordance with Article 13(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), we hereby inform you that:

1. The controller of personal data is „BELLAN” Anna Czeszyk FUH, NIP 7940002599, the ESTETOLOG practice.
2. The controller processes patients' personal data for the purpose of: carrying out activity connected with cosmetology and aesthetic medicine (including providing services and keeping records); ensuring that clients' rights are exercised; pursuing or defending against any claims; concluding contracts and providing the services offered.
3. The legal basis for processing the data is: Article 6(1)(b) GDPR (performance of a contract), Article 6(1)(c) GDPR (legal obligation), Article 6(1)(a) GDPR (consent, including for marketing purposes) and Article 6(1)(f) GDPR (the legitimate interest of the controller).
4. You have the right of access to your personal data, the right to have it rectified, the right to restriction of processing and the right to erasure. You do not have the right to data portability or the right to object.
5. The recipients of personal data may be entities processing data on the controller's instructions, or other entities whose involvement in achieving the purposes is necessary, as well as entities authorised on the basis of the provisions in force.
6. Personal data will be stored for the period necessary to achieve the above purposes and for the period arising from specific provisions.
7. Clients' data is collected from the clients themselves or from their guardians (including when registering a visit, during the pre-treatment interview and during consultations) and arises from the treatment process and from checking the results.
8. Personal data is not processed in an automated way, including in the form of profiling, and is not transferred outside the European Economic Area or to international organisations.
9. Any information and queries concerning the processing of personal data may be addressed to the controller: by telephone +48 886 187 621 or by email estetolog@gmail.com.
10. If you consider that the processing of personal data infringes the provisions of the GDPR, you have the right to lodge a complaint with the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw.